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Service Planner Manager

  • 09-7-24
  • THB90000 - THB110000 per month
  • Bangkok
  • Permanent
  • V-41474-2

Job Description

Key Job Functions and Responsibilities:

- Serve as the main point of contact for customers and internal departments on all relevant technical service topics
- Support customer and subordinate teams in resolving technical issues and complaints, ensuring quick resolutions, clear communication, and proper documentation
- Coordinate available resources according to customer and internal requirements, including preventative and corrective maintenance tasks
- Assist project teams and customers with equipment installation and commissioning to meet agreed timelines and acceptance criteria
- Provide leadership and guidance to subordinate team members, including performance appraisals, training needs assessments, and personal development plans
- Validate subordinate team members' working hours to ensure accurate invoicing and compliance with labor regulations
- Introduce, implement, and validate new processes to improve efficiency and effectiveness
- Ensure correct budgeting, recording, and realization of financial results in respective accounts and cost centers, as well as timely payment of invoices
- Create necessary documentation (e.g., calculations, presentations, reports) for optimal transparency in external and internal discussions
- Determine and execute customized approaches to improve customer KPIs, such as implementing must-points, technical upgrades, and service products
- Actively participate in the negotiation and establishment of service agreements
- Prepare, execute, and follow up on regular and extraordinary customer meetings and activities
- Support the development and sharing of market information (competition, trade, customers) and regularly analyze internal and external KPIs to improve technical and financial performance
- Accomplish special tasks assigned by supervisors that align with the best interests of SIG Combibloc

Requirements

- 3 to 5 years of experience in Field Service Engineering in the Food and Beverage industry, with experience leading a team
- Bachelor's degree in Mechanical, Electrical, or Mechatronic Engineering, or a related field. Alternatively, a business vocational training or studies with a strong technical understanding
- Excellent verbal and written communication skills in English
- Friendly, self-confident, self-motivated, self-reliant, thorough, methodical, and well-organized
- Capable of making decisive judgments within their own area of knowledge and scope of responsibility[1][2][5] APPLY NOW

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